Support

Contact Customer Service

Questions about our customer service? Rest assured.
Reach out to us anytime via email or text β€” our team is here to help.

πŸ“§ hardware@amerdeco.com

🚚 Shipping & Delivery

We process and ship all orders as quickly as possible after payment confirmation.

  • Processing time: 1–3 business days
  • Delivery time: 3–8 business days (depending on location)
  • Free shipping: Available for U.S. orders over $65
  • Tracking: Tracking information will be provided once your order is shipped

Delivery times may vary due to logistics or peak seasons, but we always do our best to ensure timely delivery.

πŸ’° Returns & Refunds

30-Day Return Policy

We want you to love your new hardware! If you are not completely satisfied with your purchase, you can initiate a return within 30 days of receiving your order.

Standard Returns (Non-Quality Issues)

For returns due to personal preferences (e.g., color mismatch, wrong size selected, or changed mind), the buyer is responsible for the return shipping and handling costs based on the order size:

  • Small to Medium Orders: A fixed return shipping fee ranging from $4 to $12 (depending on the package weight and location) will be deducted from your final refund amount.

  • Bulk Orders (Orders containing more than 30 items): Due to the high shipping costs and intensive quality inspection required for heavy hardware, buyers are responsible for the actual return shipping cost (or must arrange their own return shipping). Additionally, a 10% restocking fee will apply to bulk returns to cover manual inspection and repackaging.

Product Condition Requirements

You are more than welcome to open the package to check the color and style! However, to ensure a full refund, all returned cabinet handles, knobs, and accessories must be unused and in resellable conditionβ€”completely free of scratches, scuffs, or screw installation marks. Items showing signs of installation or cosmetic damage cannot be accepted for a full refund.

Non-Returnable Situations

Returns may not be accepted if:

  • The item has been modified, or damaged after delivery
  • Original packaging is missing
  • The return request is submitted more than 30 days after delivery
  • Custom-made or special-order products (if applicable)

πŸ›  Warranty & Repair

All our products are subject to strict quality control.

  • We offer a 120-day warranty against manufacturer defects
  • Coverage includes defects in material, design, or manufacturing
  • If there are any quality issues, we provide free replacement or refund within the warranty period
  • Warranty does not cover damage caused by improper use, accidents, or installation errors

Please contact us of noticing any issue so we can assist you promptly.

πŸ’³ Payments & Security

We accept multiple secure payment methods for your convenience.

  • Visa
  • Mastercard
  • American Express
  • PayPal

All payments are processed through secure encrypted checkout systems to ensure your personal and payment information is fully protected. We do not store any credit card information on our servers.