Support

Contact Customer Service

Questions about our customer service? Rest assured.
Reach out to us anytime via email or text โ€” our team is here to help.

๐Ÿ“ง hardware@amerdeco.com


๐Ÿšš Shipping & Delivery

We process and ship all orders as quickly as possible after payment confirmation.

  • Processing time: 1โ€“3 business days
  • Delivery time: 3โ€“8 business days (depending on location)
  • Free shipping: Available for U.S. & UK orders over $65
  • Tracking: Tracking information will be provided once your order is shipped

Delivery times may vary due to logistics or peak seasons, but we always do our best to ensure timely delivery.


๐Ÿ’ฐ Returns & Refunds

We want you to be satisfied with your purchase.

  • Returns and exchanges are accepted within 30 days of delivery
  • Items must be unused and in original condition
  • Return shipping cost is the responsibility of the customer (unless the item is defective or incorrect)
  • Refunds are processed once returned items are received and inspected

Please contact us before sending any return to ensure proper processing.


๐Ÿ›  Warranty & Repair

All our products are subject to strict quality control.

  • We offer a 120-day warranty against manufacturer defects
  • Coverage includes defects in material, design, or manufacturing
  • If there are any quality issues, we provide free replacement or refund within the warranty period
  • Warranty does not cover damage caused by improper use, accidents, or installation errors

Please contact us of noticing any issue so we can assist you promptly.


๐Ÿ’ณ Payments & Security

We accept multiple secure payment methods for your convenience.

  • Visa
  • Mastercard
  • American Express
  • PayPal

All payments are processed through secure encrypted checkout systems to ensure your personal and payment information is fully protected. We do not store any credit card information on our servers.