Support

Contact Customer Service

Questions about our customer service? Rest assured.
Reach out to us anytime via email or text β€” our team is here to help.

πŸ“§ hardware@amerdeco.com

🚚 Shipping & Delivery

We process and ship all orders as quickly as possible after payment confirmation.

  • Processing time: 1–3 business days
  • Delivery time: 3–8 business days (depending on location)
  • Free shipping: Available for U.S. orders over $65
  • Tracking: Tracking information will be provided once your order is shipped

Delivery times may vary due to logistics or peak seasons, but we always do our best to ensure timely delivery.

πŸ’° Returns & Refunds

30-Day Return Policy

We want you to love your new hardware! If you are not completely satisfied with your purchase, you can initiate a return within 30 days of receiving your order.

Standard Returns (Non-Quality Issues)

For returns due to personal preferences (e.g., wrong size selected, color mismatch, or change of mind), the buyer is responsible for all return shipping costs:

You are welcome to open the packaging to inspect the item, check the finish, or test the style against your cabinets.Β However, to receive a refund, items must be returned in resellable condition.

A 5% to 10% restocking fee will be deducted from your final refund based on the condition of the returned item and its packaging upon inspection:

  • Unopened or Original Condition: Eligible for a full refund (photos must be provided to customer support prior to return for pre-approval).

  • Opened, Minor Wear, or Damaged Packaging: Subject to a 5% to 10% restocking fee to cover repackaging and inspection for items with signs of handling, scuffs, or screw-trail

Non-Returnable Situations

Returns may not be accepted if:

  • The item has been modified, or damaged after delivery
  • Original packaging is missing
  • The return request is submitted more than 30 days after delivery
  • Custom-made or special-order products (if applicable)

πŸ›  Warranty & Repair

All our products are subject to strict quality control.

  • We offer a 120-day warranty against manufacturer defects
  • Coverage includes defects in material, design, or manufacturing
  • If there are any quality issues, we provide free replacement or refund within the warranty period
  • Warranty does not cover damage caused by improper use, accidents, or installation errors

Please contact us of noticing any issue so we can assist you promptly.

πŸ’³ Payments & Security

We accept multiple secure payment methods for your convenience.

  • Visa
  • Mastercard
  • American Express
  • PayPal

All payments are processed through secure encrypted checkout systems to ensure your personal and payment information is fully protected. We do not store any credit card information on our servers.